Frequently Asked Questions

How do I use the site?

You will need to click 'I'm New' if you have not yet registered with us or 'Log In' if you have registered with us before. You can then set up or amend your child's details and only the items relevant to the part of the School your child is in will be displayed. The site will automatically select the sizes we think are most suitable and these can be added to the basket. Full details of how to shop with us can be viewed on our 'How to Shop' page.

How do I log in?

If you are a new customer please select 'I'm New to register with us. If you are already registered with us select 'Login' and enter your email address and password and click the arrow next to the password box.

What do I do if I forget my password?

Select 'Login' and enter you email address then click on 'Forgotten Password' underneath the password box. We will then email a new password to the email address which you use to log in. We do advise that you then set a new password.

How can I change my details?

You can amend your personal details by logging in to your account and selecting Edit My Details'. You can amend the details you have entered for your child by logging in to your account and then selecting your child and then clicking on 'Edit'. Measurements entered for your child can also be amended via the 'Family Homepage' by clicking on your child's name. This will take you to the measurements page.

What can I do if the item I want to order is out of stock?

If an item which you require is currently out of stock and is available for pre order please go ahead and place your order; we will work to ensure the item is in stock and despatched to you as swiftly as possible. We will email you to advise if an item you have ordered is not due in stock within 8 working days of the order being placed.

If an item on my order is out of stock do I have to pay again for delivery when it is despatched?

No, we only charge for delivery once per order. We do not make additional charges for despatching items separately, from the same order, due to items being out of stock.

How can I pay for my order?

We accept the following major credit and debit cards: VISA, Mastercard, Maestro/ Switch, VISA Electron and Solo. If you would prefer to place your order over the telephone please contact our helpline and our customer services team will be happy to help you. Please be aware that we are unable to offer our name tagging service for orders placed over the telephone, this is only available for orders placed online.

Do I have to pay for delivery?

Do you deliver to BFPO addresses?

We are able to deliver orders to BFPO addresses and our usual delivery charges are applicable.

How do I know that my order has been submitted?

If your order has been submitted you will be taken to an order confirmation page showing your order reference number and the items ordered. You will also receive an email confirmation of the order.

Can I cancel or change an order once it is placed?

If you wish to cancel or amend an order then please contact us before 8pm on the day the order is placed and we will do our best to change or cancel the order. Once your order is in progress it is not possible for us to amend it.

Can I change the name tag details once my order has been placed?

We will do our best to amend the details on your nametags as long as you contact us by 8pm on the day the order is placed. Unfortunately we are not able to amend nametag details once your order is in progress. The nametag details you provide are also included on your order confirmation email.

How do I add to my order once it is placed?

Unfortunately once an order is placed we are not able to add items to it, if additional items are required a new order will need to be placed for these. We will do our best to combine the orders and we will ship the orders together where possible.

When will I be charged for my order?

We do not charge for an order at the time the order is placed; we only take payment for items as they are despatched.

How can I find out where my order is?

You can view your order status and details of your previous orders by logging in to your account and viewing 'Order History'.

How long will my order take?

Orders are despatched within 8 working days although we do aim to despatch orders more swiftly than this wherever possible. We will email you to let you know when your order has been despatched. Our courier will deliver your order within 48 hours of despatch. If your School offers a delivery to School service orders are despatched to the School on a weekly delivery.

Can you leave my delivery at my address if I am not in to receive it?

As we use a signed for courier service for delivery we are not able to leave the order without a signature. If you are not in to receive the delivery a note advising of when and where the Parcel can be collected and how to arrange for re-delivery will be left. Delivery of your order will be attempted twice, after this your parcel will be held at your local depot or Post Office for not less than 15 days before it is returned to us. Smaller items sent by packet post may fit through a letterbox in some cases.

Can I request delivery at a particular time?

Unfortunately we are not able to specify a particular time for delivery or request delivery on a certain day. Deliveries are made Monday to Friday between 8am and 6pm.

How long will my delivery take to arrive?

The time taken for your order to be delivered to you once despatched will depend upon the delivery service used and the destination. Orders shipped within the UK by our courier take approximately 1-2 days, smaller orders are sent via Royal Mail and will take approximately 2-3 days. Order shipped within the EU are sent via Parcelforce worldwide and will take approximately 6 days, orders shipped outside the EU will take up to 9 days.

What if I need to return an item?

Items can be returned to us for an exchange or refund within 7 days of purchase, provided that they are unworn and in their original condition and packaging complete with all labels. For hygiene reasons we are unable to exchange or refund gumshields unless faulty. Please enclose a returns form, which is provided on the tear-off section of your despatch note which you received with your order, with your returned items.

Do I have to pay to return items?

Returns made from within the UK are free of charge. Items being returned can be sent back to us in the re-sealable bag in which you received your items or in the bag provided with boxed orders, using the Freepost label on your despatch note which you received with your order.

How long will it take for my return to be processed?

Please allow 10 working days for your return to be processed and returned to you. We will email you to let you know that your items have been exchanged or refunded.

What if I want to return an item from an order shipped outside of the UK?

We do not offer a free returns service for orders which are shipped outside of the UK and the cost of returning an item to us is payable by the recipient. We are not able to exchange items shipped outside of the UK; if an alternative item is required then a new order can be placed for this which will include International postage. Items which are not required can be returned to us for full refund provided that they are unworn and in their original condition and packaging complete with all labels.

Do I have to pay for name tags?

The cost of the name tags is added to your order if you choose to tag your items, we do not charge for the application of the tags. The cost of small name tags is £2.75 for 12 tags, £5 for 36 tags, £6 for 72 tags and £7 for 144 tags. If your items require large tags these will also be added automatically and the cost of these is £5 for 5 tags, £8 for 10 tags and £10.50 for 20 tags.

DO I HAVE TO PAY FOR DELIVERY?

Delivery on orders under £50.00 in value is free of charge, orders over the value of £50.00 are charged at £5.99. Larger orders are sent via a registered and traceable service, therefore a charge is applied for this.

Some Schools also offer 'Free Delivery to School'; if this is available for your School then this option will be shown when you select your delivery address. This is not available for all Schools.

Separate charges apply for delivery to addresses outside of the UK and are given below.

CAN I SEND MY ORDER TO AN ADDRESS OUTSIDE THE UK?

We ship orders outside of the UK using Parcelforce Worldwide; the cost of delivery depends on the size and weight of the final order. The cost of delivery and the approximate time for delivery is shown below:

We value your opinions at schoolblazer.com, so if you would like to contact us or need help please call our helpline or email us using the form below:

By phone

Call customer services on Mon-Fri 9.am - 10 pm GMT at
+44 (0) 333 7000 703

By email